Refunds

Warranty Obligations

All goods are covered by the manufacturer’s warranty, the terms and other conditions of which can be found in the descriptions of such goods and warranty cards. The warranty obligations of the product manufacturer are valid only if the operating conditions of the product specified in the warranty card and the instructions for use of the product are not violated. To avoid misunderstandings, please read the product’s operating instructions, warranty obligations and free service conditions carefully.

When submitting the product for warranty repair, be sure to provide the product purchase document and the product warranty card. Warranty repairs are free of charge during the warranty period. Note: from 2010 September 09 the product purchase document (VAT invoice) is also a warranty card.

Quality electrical and heating appliances may be returned only within the term specified in the legal acts and our Purchase and Sale Rules and only in accordance with the requirements specified in Clause 11 of the Rules. In this case, the cost of returning the product is paid by you. The manufacturer’s warranty does not apply to naturally worn parts.

Deliver the goods for warranty service to the warranty service points of UAB VIRINETA, except for the exceptions specified in the sections below.

Defects caused by the manufacturer’s fault during the provision of warranty service shall be eliminated within the following time limits: 14-21 days from the delivery of the product to the warranty service or within 45 days if the part necessary for warranty repair must be delivered from abroad. In all cases, the aim is to provide warranty service in the shortest possible time.

The quality guarantee provided by the seller does not limit or limit the rights of consumers, which are imposed on them by legal acts when purchasing a product or service of poor quality.

When delivering the product to the warranty center, it is necessary to submit all the documents attached to the product by the manufacturer, the product purchase document (this invoice), which is also the product warranty card.

The product must be delivered in such a set that it can be switched on

Please note that:

§ all costs related to the transportation of the goods to and from the warranty center shall be borne by the Buyer;

§ for repaired or replaced goods, the warranty conditions are valid for the remaining warranty period;

In the event that after purchasing one of these goods, you notice that it is of poor quality, you have the right to return such goods to us within the period specified in the product warranty card. In this case, a product of poor quality will be exchanged for a quality product free of charge or your money will be refunded. Quality household appliances may be returned only within the term specified in the legal acts and our Purchase and Sale Rules and only in accordance with the requirements specified in Clause 11 of the Rules. In this case, the cost of returning the product is paid by you.

Important: Returned goods must be in the original packaging, unused and not otherwise damaged by the buyer. When returning quality (not defective) goods, the buyer is returned the full purchase value. The money is returned to the buyer only when the item has reached the seller and is not damaged by the appearance of the item.

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RETURN AND EXCHANGE RULES

THE MINISTER OF ECONOMY OF THE REPUBLIC OF LITHUANIA
ORDER

APPROVAL OF RULES ON RETURN AND EXCHANGE OF ITEMS

2001 June 29 No. 217
Vilnius

Implementing Paragraph 4 of Article 6.362 of the Civil Code of the Republic of Lithuania (Official Gazette Valstybės žinios, 2000, No. 74-2262) and implementing December 27 Resolution no. Item 3.2.3 of the 1506 “On the Approval of the Plan of Measures for the Implementation of the Civil Code of the Republic of Lithuania” (Official Gazette Valstybės žinios, 2000, No. 113-3631):

1. Rules for the Return and Exchange of Approved Items (attached).

2. This Order shall enter into force on 1 January 2001. July 1

l. e. Acting Minister of Economy Eugenijus Gentvilas

______________

APPROVED
Minister of Economy of the Republic of Lithuania
2001 June 29 by order no. 217

RETURN AND EXCHANGE RULES

I. GENERAL PROVISIONS

1. These Rules establish the general requirements for the procedure for the return and exchange of items (hereinafter referred to as goods) sold to the purchaser, except for medicines and water, electricity, fuel and other goods supplied through engineering networks.

2. These rules must be complied with by sellers (including natural persons who have acquired patents for sale) who sell goods to buyers.

3. The main terms used in these Rules correspond to the terms used in the first, second, third and fourth sections of Chapter XXIII of Part IV of Book VI of the Civil Code of the Republic of Lithuania (Official Gazette Valstybės žinios, 2000, No. 74-2262) (hereinafter – the Civil Code).

II. CHARACTERISTICS OF RETURN AND EXCHANGE OF NON – FOOD PRODUCTS

4. If a non-food product of unsatisfactory quality has been sold to the buyer and the seller has not discussed its defects with the buyer, the buyer has the right to demand from the seller at his choice:

4.1. to replace a product of the wrong quality with a product of the right quality;

4.2. reduce the price of the goods accordingly;

4.3. to remedy the defects of the goods free of charge within a reasonable time;

4.4. to reimburse the costs of elimination of defects in the goods, if the consumer has eliminated the defects within a reasonable period of time by the consumer himself or with the help of third parties;

4.5. unilaterally terminate the contract of sale and demand a refund of the money paid for the goods.

5. The product quality guarantee is determined by the seller of the product.

6. The goods are exchanged or returned at the place of purchase of the goods or at another place specified by the seller and convenient for the buyer. The buyer shall submit a written request to the seller stating the defects of the goods and one of the requirements of paragraph 4 of these rules chosen by the buyer. The application shall be accompanied by a cash register receipt or purchase-sale receipt, or another document confirming the purchase-sale of the goods from this seller and a warranty document (if the quality guarantee term has been set for the sold goods).

7. If the buyer does not submit a cash register receipt or another document confirming the purchase and sale of the goods issued in accordance with the established procedure, the goods shall be replaced or other requirements specified in clause 4 of these Rules shall be fulfilled only with the consent of the seller.

8. In case of disagreements between the buyer and the seller regarding the quality of the goods, the seller, upon receipt of a written request from the buyer, must apply in writing to the State Non-Food Products Inspectorate under the Ministry of Economy (hereinafter – the State Non-Food Products Inspectorate) assessment and inform the purchaser immediately upon receipt of the written conclusions.

9. If the seller does not comply with the requirements specified in Paragraphs 4 or 8 of these Rules, the buyer may apply to the State Non-Food Products Inspectorate for the assessment of the quality of the goods and notify the seller thereof upon receipt of the written conclusions.

10. The costs of product quality assessment shall be paid in accordance with the procedure established by legal acts.

11. The seller and / or buyer may, if they so wish, participate in the evaluation of the quality of the goods.

12. Large and heavy (more than 10 kg in weight) non-food goods of unsuitable quality shall be transported by the seller to assess, change, repair or return the quality, unless otherwise provided in the sales contract. The quality of such goods can also be assessed at the home of the buyer.

13. If the seller proves that the defects of the goods have arisen as a result of the buyer’s violation of the rules of use or storage of the goods, such goods shall not be replaced, the defects shall not be eliminated free of charge and the money shall not be refunded.

14. If the buyer does not like the shape, size, color, model or completeness of the purchased product, he has the right to replace it with an analogous product within fourteen days from the date of sale of non-food products, unless the seller has set a longer term.

If the seller does not have the goods suitable for replacement, the buyer shall have the right to return the goods to the seller and recover the money paid for them within the period specified in the first subparagraph of this paragraph.

15. The goods specified in Paragraph 14 of these Rules shall be exchanged or returned at the place of purchase of the goods or at another place convenient for the buyer specified by the seller. The buyer submits a written request to the seller stating his preference. The application shall be accompanied by a receipt from the cash register or a purchase-sale receipt, or another document confirming the purchase-sale of the goods from this seller.

16. The Buyer may exercise the right provided for in Paragraph 14 of these Rules if the goods have not been used, are not damaged and have not lost their appearance. Changes in the appearance of the product or its packaging which are necessary to inspect the product shall not be considered to be substantial changes in the appearance of the product.

17. In the event of a dispute regarding changes in the appearance of the goods or damage to the goods, the seller must apply in writing to the State Non-Food Products Inspectorate, and upon receipt of the written conclusions therefrom shall immediately notify the buyer thereof.

18. The Buyer’s claim to replace the purchased goods with similar goods or to return the money paid for the reasons specified in Paragraph 14 of these Rules shall not be satisfied upon the acquisition of the following goods:

perfumery, cosmetic or toilet preparations (codes according to the Combined Nomenclature -33.03-33.07), photographic and cinematographic goods (code according to the Combined Nomenclature – 37.00), printed books, reproductions and other articles of the printing industry (code according to the Combined Nomenclature – 49.00) , fabrics (codes according to the Combined Nomenclature – 50.07, 51.11-51.13, 52.08-52.12, 53.09, 55.12-55.16), carpet floor coverings other than carpets and rugs (code according to the Combined Nomenclature – 57.00), knitted men’s, boys’, women’s or girls ‘underwear (codes according to the Combined Nomenclature – 61.07 to 61.09), babies’ garments (code according to the Combined Nomenclature – 61.11), tights, socks, stockings and similar articles (code according to the Combined Nomenclature – 61.15), sewn boys ‘, women’s or girls’ underwear, nightdresses, pajamas and other vests articles of apparel (codes according to the Combined Nomenclature – 62.07 – 62.08), babies’ garments (code according to the Combined Nomenclature – 62.09),brassières, girdles, corsets and similar articles (code 62.12 of the Combined Nomenclature), pearls, precious stones, precious metals and articles thereof, except imitation jewelery (code 71.00 of the Combined Nomenclature, except 71.17), machinery and mechanical appliances (code according to the Combined Nomenclature – 84.00), electrical machinery and equipment, sound recorders and reproducers and television image and sound recorders and reproducers (code 85.00 of the Combined Nomenclature), land vehicles (code 87.00 of the Combined Nomenclature), ships , boats and craft (Combined Nomenclature code – 89.00), optical, photographic, cinematographic, measuring, checking, medical or surgical instruments and apparatus (Combined Nomenclature code – 90.00), clocks (Combined Nomenclature code – 91.00) ), musical instruments (code according to Combi goods and ammunition (code according to the Combined Nomenclature – 93.00), furniture, bedding, lamps (code according to the Combined Nomenclature – 94.00), toys, games, except sports and fishing goods (code according to the Combined Nomenclature) nomenclature 95.00, except 95.06 to 95.07).

IV. RIGHTS AND OBLIGATIONS OF THE BUYER AND SELLER

26. The rights and obligations of the buyer and the seller are regulated by the provisions of Sections 1, 2, 3 and 4 of Chapter XXIII of Part IV of the Sixth Book of the Civil Code.

V. RESPONSIBILITY OF THE SELLER

27. The seller must acquaint the employees with these rules and other legal acts regulating retail trade.

28. Persons who have violated the requirements of these Rules shall be liable in accordance with the procedure established by law.

VI. CONTROL

29. Compliance with these rules shall be controlled by the National Consumer Rights Protection Council under the Ministry of Justice, the State Food and Veterinary Service, the State Inspectorate for Non-Food Products and officials of other institutions in accordance with the laws and other legal acts of the Republic of Lithuania.